Frequently asked questions

No. Getting matched uses a soft inquiry that does not impact your credit score. A hard inquiry only happens later if you choose to formally apply with a specific lender.

Most people answer a few quick questions and see their matched options in about 60 seconds.

Rate Heros is 100% free to use. There’s no cost to get matched and no obligation to move forward with any lender.

Not at all. Getting matched simply shows you the options you may qualify for. You decide if and when to move forward.

We match you with lenders for home purchases, refinances, cash-out refinances, and home equity loans and lines of credit (HELOCs).

A refinance replaces your existing mortgage with a new one. A home equity loan or HELOC is a second loan on top of your current mortgage, so you can keep your existing rate.

It depends on the loan type, your home’s value, your credit, and your income. Your matched lenders confirm the exact amounts and terms you qualify for.

Yes. We match buyers with lenders for purchase mortgages, including options designed for first-time buyers.

No. Rate Heros is a free matching service that connects you with lenders in our network. We don’t make loans or credit decisions — we help you find and compare the options you qualify for.

Yes. Your information is protected with bank-level encryption and is only shared with lenders to provide you with matched options.

Lenders in our network pay Rate Heros when we connect them with a homeowner or buyer who’s a fit. You never pay anything to use the service.