Privacy Policy — Rate Heros

This Privacy Policy is a starting template. Replace the bracketed placeholders and have it reviewed by qualified legal counsel before publishing — especially given mortgage and advertising requirements.

1. Introduction

This Privacy Policy explains how [Company Legal Name] (“Rate Heros,” “we,” “us”) collects, uses, and shares information when you visit our website or use our mortgage matching service. By using Rate Heros, you agree to the practices described here.

2. Information we collect

We collect information you provide and information collected automatically:

Information you provide: name, contact details, property information, and details about your financing needs when you request to be matched or contact us.
Automatically collected: device, browser, IP address, and usage data collected through cookies and similar technologies.
From partners: information from lenders or service providers used to verify or supplement your request.

3. How we use your information

We use information to operate and improve the service, match you with lenders and partners, communicate with you, prevent fraud, and comply with law.

4. How we share your information

We may share your information with mortgage lenders and partners in our network so they can provide you with options, with service providers who support our operations, and as required by law. We do not sell your information except as described in this policy and permitted by applicable law.

5. Cookies and advertising

We and our partners use cookies, pixels, and similar technologies (including from advertising platforms such as Meta and Google) to measure performance and deliver relevant ads. You can control cookies through your browser settings and opt out of certain interest-based advertising through industry tools.

6. Your communications consent

By submitting your information, you consent to be contacted by Rate Heros and matched lenders/partners by phone, text, and email at the contact details you provide, including via automated technology, even if your number is on a do-not-call list. Consent is not a condition of any purchase, and you may opt out at any time.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and opt out of marketing communications, by contacting us at hello@ratehero.com. Depending on your state, you may have additional rights under applicable privacy laws.

8. Data security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Third-party links

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Children’s privacy

Rate Heros is intended for adults and is not directed to children under 18. We do not knowingly collect information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the “last updated” date above reflects the most recent revision.

12. Contact us

Questions about this policy? Contact us at hello@ratehero.com or [Company Mailing Address].